DataCore Intelligence Service Error Codes and Troubleshooting

The DataCore Intelligence Service (DcsTmy) requires a stable connection to transmit telemetry data to the cloud without disruptions. DataCore SANsymphony monitors the connection status of the DataCore Intelligence Service, and any changes in connectivity or errors encountered during DcsTmy data transmission are reported in SANsymphony with an error code and message. These error messages help diagnose and resolve DcsTmy connection issues, ensuring stable and reliable data transmission.

For detailed information on monitoring the DcsTmy connection status, see DataCore Intelligence Service (DcsTmy) Status Notifications in DataCore SANsymphony.

The following table lists error codes and corresponding error messages that appear when the DataCore Intelligence Service (DcsTmy) connection status changes to 'Disconnected.' The provided resolutions help restore connectivity, ensuring smooth and stable data transmission from SANsymphony to the cloud.

Error Codes Error Message Cause Resolution
1001 The status of DcsTmy service is Disconnected. DcsTmy is attempting to connect to the Hub. The service is starting. Refer to Error Code 1001 for more information. The service is in its initial state and attempting to connect to the IoT hub. The service will continue retrying to reconnect. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1002 The status of DcsTmy service is Disconnected. DcsTmy is connecting to the Hub. The service has been enrolled. Refer to Error Code 1002 for more information. The device is registered but not connected to the IoT hub. This status is typically intermittent and occurs during a service restart or IoT hub restart. The device will continue retrying. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1003 The status of DcsTmy service is Disconnected. Resetting hub connection. Proxy configuration has changed. Refer to Error Code 1003 for more information. A device reconnect is required due to a change in proxy settings. When the Set-DcsProxySettings cmdlet is invoked while the telemetry service is running, it triggers a reconnection to apply the new proxy settings. This status is temporary, and the device should connect shortly.
1004 The status of DcsTmy service is Disconnected. DcsTmy is connecting to the Hub. Attempting to connect after hub connection has been reset. Refer to Error Code 1004 for more information. The IoT hub connection was reset due to a failure. The device will continue attempting to reconnect until it successfully establishes a connection with the hub. Check your network connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1005 The status of DcsTmy service is Disconnected. DcsTmy is being stopped and disconnected. Refer to Error Code 1005 for more information. This status appears when the DcsTmy service is gracefully stopping. To resolve this status, ensure that the DcsTmy service is running on all DataCore servers. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1006 The status of DcsTmy service is Disconnected. DcsTmy is halted. The EnrollmentManager reports that access is refused. The telemetry data transmission will be stopped. Contact support for assistance. Refer to Error Code 1006 for more information. Device access to the cloud has been revoked. Contact DataCore Support for assistance.
1007 The status of DcsTmy service is Disconnected. DcsTmy is halted. The limit for failed Hub connection attempts has been exceeded. The telemetry data transmission will be stopped. Refer to Error Code 1007 for more information. The number of failed connection attempts to the IoT hub has exceeded the limit. This is a rare condition. The limit is set in the cloud on a daily basis. The device will keep trying to reconnect until it establishes a connection. If this error persists for more than 48 hours, contact DataCore Support for assistance.
1008 The status of DcsTmy service is Disconnected. The enrollment state is unknown. The device will retry enrollment to the IoT Hub. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1008 for more information. The device attempt to register with the cloud is failing, and the exact error is not reported. Try resolving this error by restarting the DcsTmy service. If the error persists for more than 24 hours, contact DataCore Support for assistance.
1009 The status of DcsTmy service is Disconnected. Hub connection failed due to network conditions. The device will attempt to reconnect. Ensure the network connection is stable and the firewall is not blocking the connection to Azure. For more details, ReferEnabling or Disabling Data Collection. Refer to Error Code 1009 for more information The network connection is unstable, or the firewall is blocking the connection to Azure. Ensure the network connection is stable and verify that the firewall allows communication with Azure. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
1010 The status of DcsTmy service is Disconnected. Hub connection failed. Device not found. Invalidating hub identity. A new enrollment is in process. Refer to Error Code 1010 for more information. The device is not recognized by the IoT hub. The device will retry subscribing to the hub. This error should resolve automatically. If this error persists for over 24 hours, contact DataCore Support for assistance.
1011 The status of DcsTmy service is Disconnected. Authentication error. Invalidating hub identity. A new enrollment is in process. Refer to Error Code 1011 for more information. There is an issue with the IoT hub credentials. The device should re-enroll automatically within a short period of time and connect successfully. If this error persists for over 24 hours, contact DataCore Support for assistance.
1012 The status of DcsTmy service is Disconnected. Hub connection attempt failed. The condition may be recoverable. The device will try to reconnect. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1012 for more information. The connection attempt to the IoT hub returned an unexpected error. Try resolving this error by restarting the DcsTmy service. If this error persists for over 24 hours, contact DataCore Support for assistance.
1014 The status of DcsTmy service is Disconnected. Missing or inaccessible security keys. A new enrollment is in process. Refer to Error Code 1014 for more information. IoT hub credentials are missing. Contact DataCore Support for assistance.
1015 The status of DcsTmy service is Disconnected. Device ID is missing or invalid. A new enrollment is in process. Refer to Error Code 1015 for more information. Device ID is not present. Contact DataCore Support for assistance.
1016 The status of DcsTmy service is Disconnected. New enrollment requested by the cloud service. A new enrollment is in process. Refer to Error Code 1016 for more information. A new device registration is requested by the cloud service. The device needs to register with the cloud. This is a temporary state, and the device will re-authenticate and connect automatically. If this error persists for over 24 hours, contact DataCore Support for assistance.
1018 The status of DcsTmy service is Disconnected. Enrollment failed with unhandled exception. A new enrollment is in process. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1018 for more information. Device registration failed due to an unexpected error. Try resolving this error by restarting the DcsTmy service. If this error persists for over 24 hours, contact DataCore Support for assistance..
1020 The status of DcsTmy service is Disconnected. Enrollment failed due to invalid response from the cloud service. A new enrollment is in process. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1020 for more information. Device registration failed due to an invalid response from the cloud service. Try resolving this error by restarting the DcsTmy service. If this error persists for over 24 hours, contact DataCore Support for assistance.
1021 The status of DcsTmy service is Disconnected. Enrollment failed due to empty response from the cloud service. A new enrollment is in process. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1021 for more information. Device registration failed due to an empty response from the cloud service. Try resolving this error by restarting the DcsTmy service. If this error persists for over 24 hours, contact DataCore Support for assistance.
1022 The status of DcsTmy service is Disconnected. Enrollment authentication failed due to server or client certificate issues. Windows trusted certificates might have expired or are not up to date. Check your certificate folder for any expired certificates. A possible fix might be to get latest security updates for your windows version. Refer to Error Code 1022 for more information. Windows trusted certificates might have expired or are not up to date.
  • Check the certificate folder for any expired certificates.
  • Ensure the latest security updates for Windows are installed.
1023 The status of DcsTmy service is Disconnected. Enrollment authentication failed. SSL certificate validation failed. contact DataCore support for assistance. Refer to Error Code 1023 for more information. Authentication failed due to an SSL certificate validation error. Try resolving this error by restarting the DcsTmy service. If the error persists for over 24 hours, contact DataCore Support for assistance.
1024 The status of DcsTmy service is Disconnected. Enrollment failed due to network issues. A new enrollment is in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1024 for more information. Device registration failed due to network issues or an unreachable proxy server.
  • Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
  • If the server is behind a proxy, verify that the proxy server is up and running.
1025 The status of DcsTmy service is Disconnected. Enrollment failed due to operation timeout. A new enrollment is in process. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1025 for more information. Device registration failed due to an operation timeout. Try resolving this error by restarting the DcsTmy service. If the error persists for over 24 hours, contact DataCore Support for assistance.
1027 The status of DcsTmy service is Disconnected. Enrollment failed with unhandled exception. A new enrollment is in process. If the issue persists, restart DcsTmy service or contact support. Refer to Error Code 1027 for more information. Device registration failed due to an unexpected error. Try resolving this error by restarting the DcsTmy service. If the error persists for over 24 hours, contact DataCore Support for assistance.
1028 The status of DcsTmy service is Disconnected. Enrollment failed due to no internet connection available. A new enrollment is in process. Check if internet connection is available." Refer to Error Code 1028 for more information. No internet connection available. Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
1032 The status of DcsTmy service is Disconnected. Enrollment failed due to invalid or missing proxy credentials. A new enrollment is in process. Check proxy configuration. Refer to Error Code 1032 for more information. Invalid or missing proxy credentials. The DcsTmy service is configured to use a proxy server. Verify the service settings and proxy credentials using the DataCore Intelligence Service Cmdlets. Refer to DataCore Intelligence Service Cmdlets Reference Guide.
1033 The status of DcsTmy service is Disconnected. Hub connection failed. IoT hub is unreachable. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1033 for more information.

Connection failed due to one of the following reasons:

  • No internet connection
  • Invalid proxy credentials
  • Unreachable proxy server
  • Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
  • Verify the proxy settings and credentials using the DataCore Intelligence Service cmdlets. Refer to DataCore Intelligence Service Cmdlets Reference Guide.
  • Ensure the proxy server is running and that the proxy IP address is set correctly.
  • If the issue persists, contact DataCore support for assistance.
1034 The status of DcsTmy service is Disconnected. Hub connection failed due to network issues. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1034 for more information. Connection failed due to network issues or an unreachable proxy server.
  • Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
  • If the server is behind a proxy, verify that the proxy server is up and running.
1035 The status of DcsTmy service is Disconnected. Hub connection failed due to invalid or missing proxy credentials. New hub connection in process. Check proxy configuration. Refer to Error Code 1035 for more information. Connection failed due to invalid or missing proxy credentials.
1036 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1036 for more information.

Connection failed due to one of the following reasons:

  • No internet connection
  • Invalid proxy credentials
  • Unreachable proxy server
1037 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1037 for more information. Connection failed due to network issues or an unreachable proxy server.
  • Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
  • If the server is behind a proxy, verify that the proxy server is up and running.
1038 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed due to invalid or missing proxy credentials. New hub connection in process. Check proxy configuration. Refer to Error Code 1038 for more information. Connection failed due to invalid or missing proxy credentials.
1039 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin properties. This might be due to network or proxy configuration issues. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1039 for more information.

Connection failed due to one of the following reasons:

  • No internet connection
  • Invalid proxy credentials
  • Unreachable proxy server
1040 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin properties due to network issues. New hub connection in process. This is either due to unstable internet connection or proxy server is unreachable. Refer to Error Code 1040 for more information. Connection failed due to network issues or an unreachable proxy server.
  • Check the internet connection and firewall settings. Refer to Enabling or Disabling Data Collection for details on required ports and firewall exceptions.
  • If the server is behind a proxy, verify that the proxy server is up and running.
1041 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin properties due to invalid or missing proxy credentials. New hub connection in process. Check proxy configuration. Refer to Error Code 1041 for more information. Connection failed due to invalid or missing proxy credentials.
1042 The status of DcsTmy service is Disconnected. Resetting hub connection. Device connection status changed to disconnected. New hub connection in process. Refer to Error Code 1042 for more information.

The device is disconnected. Possible reasons include:

  • No internet connection
  • Device has been disabled on the cloud
  • IoT hub failure
  • Other generic connectivity issues
1043 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin properties. Device not found. Invalidating hub identity. New hub connection and enrollment in process. Refer to Error Code 1043 for more information. Failed to update twin properties because the device is not present in the IoT hub. The device automatically registers and connects to the hub. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1044 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin properties due to authentication error. Invalidating hub identity. New hub connection and enrollment in process. Refer to Error Code 1044 for more information. Failed to update twin properties due to an issue with the hub credentials. The device requests a new registration and automatically connects to the hub. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1045 The status of DcsTmy service is Disconnected. Resetting hub connection. Failed to update twin due to unhandled exception. New hub connection and enrollment in process. Refer to Error Code 1045 for more information. Update twin properties failed due to an unexpected error. Try resolving this error by restarting the DcsTmy service. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1046 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed. Device not found. Invalidating hub identity. New hub connection and enrollment in process. Refer to Error Code 1046 for more information. Sending a message to the hub failed because the device is not registered in the IoT hub. The device will register shortly and automatically connect to the hub. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1047 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed due to authentication error. Invalidating hub identity. New hub connection and enrollment in process. Refer to Error Code 1047 for more information. Sending a message to hub failed due to an issue with the hub credentials. The device will register shortly and automatically connect to the hub. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1048 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message to hub failed due to unhandled exception. New hub connection and enrollment in process. Refer to Error Code 1048 for more information. Sending a message to the hub failed due to an unexpected error. Try resolving this error by restarting the DcsTmy service. If this error persists for more than 24 hours, contact DataCore Support for assistance.
1049 The status of DcsTmy service is Disconnected. Resetting hub connection. Sending message wasn't successful for a long period of time. New hub connection and enrollment in process. Refer to Error Code 1049 for more information. Sending a message to the hub has been unsuccessful for an extended period of time. Try resolving this error by restarting the DcsTmy service. If this error persists for more than 24 hours, contact DataCore Support for assistance.